Privacy Policy for Anise Renovation
Anise Renovation is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilise our services, or interact with us. Our activities include sofa repair, couch reupholstery, furniture reupholstery, furniture repair service, home furniture restoration, fabric replacement, leather sofa repair, furniture renovation, upholstery repair, furniture maintenance, and mobile furniture repair.
1. Information We Collect
We may collect personal data about you in various ways, for example, when you engage us for furniture restoration or upholstery services, contact us through our website, or interact with us for quotes or consultations.
- Personal Identification Information: This includes your name, postal address, email address, and telephone number, which you provide when requesting a quote, booking a service, or making an enquiry.
- Service-Related Information: Details regarding your furniture, its condition, your requirements for restoration or upholstery, and any specific preferences you communicate to us to facilitate the provision of our services.
- Technical Data: When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
- Communication Data: Records of communications, including emails and telephone calls, for quality assurance and record-keeping purposes.
2. How We Use Your Information
The information we collect is used to deliver and improve our home furniture restoration and upholstery services.
- To Provide Services: To process your requests, provide quotations, schedule appointments, and carry out our range of services including sofa repair, reupholstery, and furniture renovation.
- Customer Support: To respond to your enquiries, provide customer support, and keep you informed about the status of your service.
- Service Improvement: To understand how our services are used and to improve the quality of our offerings and website experience.
- Marketing Communications: With your consent, we may use your contact details to send you information about our new services, special offers, or other updates we believe may be of interest to you. You can opt-out at any time.
- Legal Compliance: To comply with applicable legal obligations, including tax and accounting requirements.
3. Data Sharing and Disclosure
Anise Renovation values your privacy and does not sell or rent your personal data to third parties. We may share your information in limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, delivery services). These third parties are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services to us.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
4. Data Security
We are committed to ensuring the security of your personal data. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights under GDPR (General Data Protection Regulation)
As a data subject in the UK/EU, you have certain rights regarding your personal data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our address provided below.
6. Cookies
Our website uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies for website functionality, to analyse site usage, and support marketing efforts. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
Anise Renovation
72 Willowbrook Lane, Suite 201, Bristol, Somerset, BS16 1QW, United Kingdom
Phone: 0117 496 0117